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Organization Name: I&G Management S.r.l.
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Program Name: Evaluating Truthfulness and Credibility (ETaC)
Program Type: CCE
Program Hours: Core: 17 Resource Development: 7 Total: 24
Organization Description:
I&G Management is a management consulting and training company, born in Milan in 1989. Specialized in behavioral, managerial and commercial training, we work with training programs, outdoor and indoor training, executive and corporate coaching.
It is the Italian headquarters of Paul Ekman International which, through an international network, spreads the scientific and psychological theories and models studied by Prof. Paul Ekman, the world's leading expert in the physiology of emotions and non-verbal communication. We are the only company authorized to issue Paul Ekman International certifications in Italy.
I&G is the Italian headquarters of Persona Global, a multinational company that provides specialist certification programs to professionals and managers committed to developing their relationship and management skills. The methodologies developed by Persona Global are the result of 30 years of scientific research and direct experimentation in the field.
I&G Management fulfils the standard UNI EN ISO 9001:2008, valid for the following services: planning and provision of consultancy, training and coaching, in the framework of managerial, behavioral and emotional skills.

Program Description:
The Evaluating Truthfulness and Credibility course covers the psychological models behind truth and lies, plus the skills required to identify ‘Hotspots’ (instances when the strain between what we are thinking and what we are feeling produce observable/audible leakage across the five channels).
The course is designed to help you to read and evaluate the degree of truthfulness and credibility in what others are communicating to you.
As well as the unique, five channel approach to training you will also learn about memory, and how you can work out whether a statement of an event is remembered or being constructed through scientific content analysis.
The courses are enriched with unique content, using videos of truth-tellers and liars from high-stake contexts such as international Embassy visa applications, scientifically validated experiments conducted by Prof Paul Ekman himself and extracts of CEOs from commercial investment contexts.
Delegates of this course will also use live practice sessions to build knowledge, skills and application with high-quality feedback from the Paul Ekman Approved Trainers.
• Identify the importance of baselines and when they occur
• Take a structured approach to the detection of leakage
• Identify and evaluate ‘hotspots’
• Carry out hypothesis testing
• Identify and evaluate clues to lying and truth telling
• Adopt active listening and observation skills
• Utilise these skills to evaluate truthfulness and credibility
Organization: I&G Management S.r.l.
Via Carlo Gomes, 10
P.IVA 03207360961, C.D. M5UXCR1
20124 Milano
Phone: +39 02 70129032
Student Contact: Roberta Fachera
Phone: + 39 0270129032
Learning Method: In-Person
Language: Italian
Coaching Specialties: Business/Organizations, Career/Transition, Coaching Other Coaches, Leadership, Personal/Organizational, Relationship, Small Business
Approval Start Date: April 1, 2022 Accreditation Renewal Date: April 30, 2024
Locations: Italy