The Mediation Training Institute (MTI) ® is the foremost provider of training, certification, licensing, and consulting in workplace conflict management and mediation. Through the institute, we offer programs and products for conflict resolution and mediation including a variety of mediation certification programs. Our flagship product, the Conflict Dynamics Profile (CDP), is a behaviorally-based assessment that helps individuals identify how they respond to conflict. Two versions of the instrument – the CDP-Individual (CDP-I) and CDP-360 – provide practical solutions for promoting more effective conflict resolution.

MTI Workplace Mediation courses helps practitioners to develop skills in mediation and conflict resolution that positively impact workplace relationships, productivity and efficiency. Our expertly designed learning methodology includes programs for trainers (Certified Workplace Trainer and Resolving Workplace Conflict) and workplace mediators (Certified Workplace Mediator and Trainer). Going beyond training, MTI helps clients strategically manage conflict to improve organizational effectiveness and profitability.

The Certified Workplace Mediator and Trainer (CMT) program teaches participants the necessary skills to both resolve conflicts directly as well as train others on workplace conflict resolution strategies. In this 5-day course, participants learn how to mediate workplace conflict, resolve their own conflict situations and train others on effective workplace conflict resolution strategies. This comprehensive course teaches participants core competencies in mediation and conflict resolution as well as advanced skills to help others work through impasses when resolving conflict. As part of the training, each participant is certified in both Workplace Mediation and the Conflict Dynamics Profile (CDP).